Shipping & Returns

SHIPPING POLICY

Orders are prepared in the order they are received, and because some products are made in small batches and are handcrafted, preparation time may vary. Shipping time applies only once the parcel has been handed to the carrier, and are generally packed and ready to ship within 3-10 business days, excluding weekends or statutory holidays. Seasonal demand, especially around Christmas time, may extend processing times slightly. Once your order has been shipped, you'll receive an email with tracking details. If anything unusual impacts your order or shipping, we'll ensure to notify you. You can of course reach out to us at anytime at info@pudichitia.com.

At this time, we only ship within North America. We are looking to expand internationally.

ReturnS, REFUNDS & Exchange Policy

Pudichitia products are handmade in small batches using natural ingredients. Because these items are crafted without synthetic preservatives and have a limited shelf life, we apply the following policy to ensure product safety and quality for all customers.

Return Window

Pudichitia products All refund or exchange requests must be submitted within 30 days of receiving your package, based on carrier delivery confirmation, or pickup.

Requests submitted after this timeframe cannot be accommodated.

Returns

For hygiene and safety reasons, opened or used products are not eligible for return.

If your order arrives damaged, defective, or incorrect, please contact us within the 30-day window so we can review the issue and determine an appropriate resolution.

Please do not send the products back unless you have received written authorization from us.

Proof of purchase is required for all requests.

Refunds

Refunds are reviewed on a case-by-case basis.

Approved refunds will be issued to the original method of payment. Processing times may vary depending on your financial institution.

Refunds may be partial or declined if:

The issue is unrelated to fulfillment or product quality.
The request is submitted after the 30-day window.
The product has been used, altered, or improperly stored.

CRYPTOCURRENCY ORDERS

Orders paid using cryptocurrency are subject to the same 30-day eligibility window outlined in this policy. Due to irreversible nature of blockchain transactions, cryptocurrency payment cannot be refunded to the original wallet once confirmed.

If a refund is approved, it will be issued in Canadian dollars (CAD) via an alternate payment method or as store credit. Refund amounts are calculated based on the original order value at the time of purchase and are not adjusted for cryptocurrency market flactuations.

Pudichitia is not responsible for gains or losses resulting from changes in cryptocurrency value after the transaction has been completed. only for items that arrive damaged, defective, or incorrect.

Exchanges

Exchanges are available only for items that arrive damaged, defective, or incorrect.

If an exchange is approved, replacement items will be sent once the issue has been verified.

Customers are responsible for return shipping costs unless the issue resulted from our error. *Shipping fees are non-refundable.

We recommend using a tracked shipping service for approved returns, as we cannot guarantee receipt.

Sale & promotional Items

All discounted, promotional, or sale items are final sale and are not eligible for refunds or exchanges.

Unclaimed orders

Orders that remain unclaimed for four (4) months from delivery or pickup notification will be canceled without refund, exchange, credit, or gift card.

Product shelf life

Our products are made using natural ingredients, including animal-derived components such as beef tallow, and are products without synthetic preservatives.

We cannot offer refunds or exchanges for product that have expired, been improperly stored, or used beyond a reasonable freshness period.

Please contact us by email at: info@pudichitia.com