Question 1

What ingredients do you use?

Accepted Answer

We use organic oils, organic butters, organic beef tallow, beeswax, fragrance oils, and essential oils. We're committed to sourcing the highest quality natural ingredients in everything we make.

Question 2

Do you use synthetic ingredients?

Accepted Answer

We use fragrance oils alongside essential oils to achieve our scents. Everything else is selected with purity and quality in mind. Full ingredient lists are available on each product listing.

Question 3

Where does your beef tallow come from?

Accepted Answer

We use organic beef tallow sourced from local farms right here in Ontario. Supporting local farmers matters to us, and using locally sourced tallow means you're getting a pure, high quality ingredient while supporting Canadian agriculture. It's better for your skin, better for the community, and better for the planet.

Question 4

Are your products safe for sensitive skin?

Accepted Answer

Our products are crafted with natural, organic ingredients that are generally gentle on skin. However, everyone's skin is different, if you have a known sensitivity or allergy to any specific ingredient (such as beeswax, fragrance oils, or a particular oil/butter), we recommend checking the full ingredient list for each product before purchasing. When in doubt, patch test first!

Question 5

How long do your soaps last?

Accepted Answer

With proper care, our artisan bars typically last 3–5 weeks with daily use. To get the most out of your bar, keep it in a well-drained soap dish away from standing water between uses. For best results, we recommend pairing your bar with a soap lift, it elevates your soap, allows air to circulate underneath, and drains water away so your bar dries properly between uses. This simple addition can significantly extend the life of your soap!

Question 6

Why are some soaps out of stock and when will they be back?

Accepted Answer

Our soaps are completely handmade and require a minimum of 6 weeks to cure before they're ready to use. Because of this process, restocking takes time. Depending on where we are in the curing cycle, it could be as little as 1–2 weeks before a new batch is ready after you order. We restock as often as possible and appreciate your patience, good things take time, and we refuse to rush the process!

Question 7

What is the shelf life of your products?

Accepted Answer

Our products have a shelf life of 12 months when stored properly. Because we use natural and organic ingredients without harsh synthetic preservatives, we recommend using your products within this timeframe to enjoy them at their best quality.

Question 8

How should I store my skincare products?

Accepted Answer

To get the full 12 months out of your products, store them in a cool, dry place away from direct sunlight, heat, and humidity. Our products are packaged in amber glass bottles, amber plastic bottles, double wall white jars, and plastic lip balm tubes. The amber packaging is specifically chosen to protect light-sensitive natural ingredients from UV degradation. Avoid leaving products in a hot car, on a sunny windowsill, or in a steamy bathroom if possible. A bedroom dresser or cabinet is ideal!

Question 9

Where does your beeswax come from?

Accepted Answer

Our beeswax is locally sourced from within Ontario, supporting local beekeepers and ensuring the highest quality natural ingredient in our products. Local beeswax is pure, minimally processed, and free from the additives often found in mass produced alternatives, exactly the standard we hold ourselves to at Pudichitia.

Question 10

What types of toothpaste do you offer?

Accepted Answer

We offer two types of natural toothpaste:
Whitening Charcoal Powder: a fluoride-free tooth powder featuring activated charcoal and organic eggshell powder for natural whitening and remineralization
Coconut Oil Paste: a fluoride-free paste made with coconut oil for a smooth, gentle clean, and yes, this one is Vegan!

Question 11

Where does your eggshell powder come from and how is it made?

Accepted Answer

Our eggshell powder is locally sourced from organic chicken farms right here in Ontario. Every batch is carefully prepared in-house at our Niagara and North Bay locations. The shells are thoroughly rinsed in water and vinegar, then boiled for sterilization and finished in the oven before being finely ground into powder. It's a meticulous process, but it ensures you're getting the cleanest, safest, most natural ingredient possible. Eggshells are naturally rich in calcium, making them an incredible remineralizing ingredient for your teeth.

Question 12

What payment methods do you accept?

Accepted Answer

Please visit our Payment Methods page for a full list of accepted payment options.

Question 13

Can I pick up my order locally?

Accepted Answer

Yes! We offer local pickup in the Niagara-Hamilton and North Bay, ON regions. Select local pickup at checkout.

Question 14

How long does shipping take?

Accepted Answer

We ship within Canada and the United States. Delivery times vary by location. Please visit our Shipping & Returns page for estimated timelines and rates.

Question 15

What is your return & exchange policy?

Accepted Answer

Please visit our Shipping & Returns page for full details on returns and exchanges.

faq

Frequently asked questions